What difference do you want to make? After taking
a diagnostic look at your goals, Fireweed custom-tailors
programs focusing on the skills and competencies you value
most. We partner with you in order to achieve maximum rewards
in your work environment. Here is a list of programs we
have provided for you to ponder.
Adventures
in Attitudes Workshop/Program: Employee attitude
is increasingly cited as the number one performance-related
issue of companies, both large and small. Coping with the
continuous changes of the downsized, team-oriented, and
increasingly diverse workplace has left many people confused,
fearful, and sometimes angry. As attitudes deteriorate,
so do commitment, loyalty, and performance.
The
Coping & Stress® program: To avoid the peaks
and valleys of productivity created by high stress levels,
you need employees who know how to balance the demands of
work life and personal life. Even when things are going
smoothly, the cumulative effects of day-to-day stressors
affect the way we behave. We learn to cope in four life
areas: Personal, Work, Couple and Family. Learners gain
important insights into how stress in one area impacts other
areas, how coping resources can be used to decrease stress,
and how stress, coping and overall satisfaction are closely
related.
Creating
Extraordinary Customer Service: As consumers our
expectations for customer service are extremely low. We
have all had many experiences when waiters mumbled or got
orders wrong. We have had experiences when we werent
greeted; thanked or even had the chance to make eye contact!
We have all been ignored and mistreated and are no longer
surprised when it happens. We expect to stand in line, go
to voice mail, and wait for service. Now think about the
businesses you remember because the service was good. The
good news is that a little goes a long way. It doesnt
take much to differentiate your company and yourself and
create extraordinary customer service experiences. What
does it mean to be professional? What is accountability?
How do we most effectively handle customer complaints? Is
customer loyalty dead? From personal touches to professionalism,
let us show you ways to give service with a smile
and
have it make a difference!
Death
of a Salesman: Times have changed and so has selling.
Today buyers can sit in front of their television sets or
computer screens and purchase everything, never having to
see or meet with a salesperson. Where does this leave the
sales profession? Have we lost that personal
touch altogether? The good news for the sales profession
is that the answer is no. People still like
dealing with people. However, we need to make a huge shift
from focusing on what we are selling to focusing on what
the buyer is buying. As sellers, we have to stop talking
about our specific product and start listening to what the
customer needs. Consumers are also more apt to buy from
people who listen to them and make them feel heard. We buy
from people we trust. In this fast moving era of technology
where sales people are not necessarily needed, building
relationships with our customers is more important than
ever.
Dimensions
of Leadership Workshop/Program: Collapsing organizational
hierarchies and increasing workforce diversity has dramatically
altered our understanding of leadership. Leadership is no
longer seen as one defining role atop the business pyramid,
but as a relationship between leaders and followers. Today,
leaders come in many varieties, from charismatic visionaries
to quiet team players. Leadership is understood in its multiple
dimensions, with leaders and followers interchanging roles
as the situation demands.
Discovering
Diversity Workshop/Program: Our increasingly diverse
society is reflected in growing workforce diversity. Leading
organizations acknowledge that working successfully with
others who don't share the same background, beliefs, or
traditions is a top priority in today's workplace. Employees
need help in assessing their behavior toward people who
are different from themselves. And they must understand
the benefits of changing negative attitudes and resistance
into appreciation and cooperation.
Employees
Your most important customers: Imagine! You
are finally in the management position you always wanted.
You do a great deal of business with your customers and
you oversee many people. Who is your most important customer?
If you really think about it
its your employees!
They are your front line people. They make the first impression,
they make the great sales, they handle the difficult customers
with style and finesse, and above all they enjoy what they
do! What does that translate to? It means increased sales,
increased profits, and happier customers who refer their
colleagues and then buy more from you! Now consider this:
Your employees dont feel heard, and they dont
have fun on the job. They and their co-workers are cranky
and in turn they are cranky to the customers! Which scenario
would you prefer? When you DARE TO CARE about your employees,
you are rewarded when they care about your customers! Spend
some quality time with us so we can assist you in spending
quality time with your people. Together we can create an
environment where personal and professional growth is supported
and nurtured.
I'm
Stuck, You're Stuck: Break Through to Better Work
Relationships and Results by Discovering Your DiSC®
Behavioral Style: Do you sometimes feel stuck during your
workday? Are you partnered with someone who is difficult
to work with, no matter how hard you try? Are you left dealing
with frustration, stress, or anger? In these types of situations,
the answer is not to change who you are that's tough
to do. The solution is to learn to see situations in new
ways and to discover new options for relating to others.
Innovate
With C.A.R.E. Workshop/Program: Successful team members
don't do the same thing at the same time. They do the right
thing at the right time. And while team members work together
toward a common goal, individuals still must play their
individual roles in the process. As organizations rely more
and more on teams to innovate, problem solve, produce, and
compete at the speed of change, clearly understanding and
capitalizing on individual approaches to group processes
is the bottom line on creating high performance teams.
Management
Development Process: This comprehensive approach
specializes in working with senior management teams in the
areas of team building, leadership development, innovation,
values clarification, and the use of surveys and other diagnostic
tools to improve organizational performance.
Managing
Work Expectations Transforming Attitudes:
Work expectations are those things people consider likely
to happen in their job situation, either now or in the future.
Whether spoken or unspoken, met or unmet, expectations have
a powerful impact on our thoughts, feelings, and behaviors,
and play a key role in driving our attitudes. Research shows
that people who have clearly defined, well-communicated
expectations find more satisfaction and success in their
work than people whose expectations go unspoken or unrealized.
And companies that employ satisfied, successful people reap
the rewards of increased productivity and reduced turnover.
Personal
Learning Workshop/Program: To be successful in today's
dynamic, information-intensive world, organizations know
they must encourage and support effective, lifelong learning
at all levels of the organization. The Personal Learning
Insights® program is the reliable, easy-to-use learning
strategy you've been looking for. It's designed to help
people identify their personal approach, communicate their
learning needs, and access more effective learning resources.
The results? Enthusiastic learners who are able to more
quickly develop new capacities, discover new ways of thinking,
and achieve new levels of innovative performance.
Personal
Listening Workshop/Program: Good communication is
one of the most valued skills in the workplace. And effective
listening is crucial to communicating productively inside
the organization and meeting the competitive challenges
outside the organization. The Personal Listening® program
helps people become active, purposeful listeners in a wide
variety of situations for more productive communication.
Selling
With Style Using Behavioral Profiling to Increase
Sales: Have you ever wondered how to start building
rapport with a new prospect? Ever thought of what presentation
style your client will respond to? Do you start sweating
when it is time to close a call? Knowing your personal behavioral
style and your clients style will lend a hand when
you are deciding on your best approach. Should you be direct?
Should you be entertaining? Do you need data and statistics
to back you up? Our workshop will immediately give you the
tools to make these judgment calls in a snap and increase
client receptivity throughout the entire sales process.
Team
Development Process: This comprehensive program
specializes in working with senior management teams in the
areas of team building, leadership development, innovation,
values clarification, and the use of surveys and other diagnostic
tools to improve organizational performance.
Time
Mastery Workshop/Program: Setting priorities and
managing time effectively is basic to managing individual
and organizational performance. The pressure to find innovative
ways to achieve goals, pay attention to the competition,
respond quickly to customer needs, and enjoy life outside
of work is even more intense in today's less structured,
information-driven workplace. Meeting the daily challenge
of managing professional and personal responsibilities requires
a learning strategy designed to meet individual needs.
Transition
The Personal Path: Through Change Based on
the groundbreaking work of William Bridges, Transition
The Personal Path Through Change is an interactive learning
guide that provides people with a self-directed process
for dealing with change. Designed around Bridges' 3-phase
transition model of endings, the neutral zone, and new beginnings,
this interactive workbook provides a road map to guide people
from resistance to acceptance to action.
Training
Resources and Train the Trainer Programs
Our experience has led us to understand that
there is no greater way to integrate learning than to train
your peers. We believe in empowering others to learn as
well as to lead. Regardless of which hat you choose to wear,
we can assist you in making the choice. Once we have decided
on a targeted program together, we can deliver it
together.
Feel free to watch us facilitate a program and then assist
you in delivering that program to future groups. If you
are a well- seasoned facilitator, feel free to shine on
your own! Just request the materials you need and well
be happy to deliver them to you! With Fireweed, not only
will you have a forest of programs to choose from, but also
all the seeds needed to continue planting your corporate
education.
Please contact us today to learn more about
us, our programs, and how our team can add immeasurable
value to your company. If online forms are to your liking
please click here. You can also
contact us by phone at (866) 289-9870 or (403) 289-9780,
or e-Mail at info@fireweed.com.
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