What difference do you want to make? After taking a diagnostic look at your goals, Fireweed custom-tailors programs focusing on the skills and competencies you value most. We partner with you in order to achieve maximum rewards in your work environment. Here is a list of programs we have provided for you to ponder.

Adventures in Attitudes Workshop/Program: Employee attitude is increasingly cited as the number one performance-related issue of companies, both large and small. Coping with the continuous changes of the downsized, team-oriented, and increasingly diverse workplace has left many people confused, fearful, and sometimes angry. As attitudes deteriorate, so do commitment, loyalty, and performance.

The Coping & Stress® program: To avoid the peaks and valleys of productivity created by high stress levels, you need employees who know how to balance the demands of work life and personal life. Even when things are going smoothly, the cumulative effects of day-to-day stressors affect the way we behave. We learn to cope in four life areas: Personal, Work, Couple and Family. Learners gain important insights into how stress in one area impacts other areas, how coping resources can be used to decrease stress, and how stress, coping and overall satisfaction are closely related.

Creating Extraordinary Customer Service: As consumers our expectations for customer service are extremely low. We have all had many experiences when waiters mumbled or got orders wrong. We have had experiences when we weren’t greeted; thanked or even had the chance to make eye contact! We have all been ignored and mistreated and are no longer surprised when it happens. We expect to stand in line, go to voice mail, and wait for service. Now think about the businesses you remember because the service was good. The good news is that a little goes a long way. It doesn’t take much to differentiate your company and yourself and create extraordinary customer service experiences. What does it mean to be professional? What is accountability? How do we most effectively handle customer complaints? Is customer loyalty dead? From personal touches to professionalism, let us show you ways to give service with a smile…and have it make a difference!

Death of a Salesman: Times have changed and so has selling. Today buyers can sit in front of their television sets or computer screens and purchase everything, never having to see or meet with a salesperson. Where does this leave the sales “profession”? Have we lost that personal touch altogether? The good news for the sales profession is that the answer is “no”. People still like dealing with people. However, we need to make a huge shift from focusing on what we are selling to focusing on what the buyer is buying. As sellers, we have to stop talking about our specific product and start listening to what the customer needs. Consumers are also more apt to buy from people who listen to them and make them feel heard. We buy from people we trust. In this fast moving era of technology where sales people are not necessarily needed, building relationships with our customers is more important than ever.

Dimensions of Leadership Workshop/Program: Collapsing organizational hierarchies and increasing workforce diversity has dramatically altered our understanding of leadership. Leadership is no longer seen as one defining role atop the business pyramid, but as a relationship between leaders and followers. Today, leaders come in many varieties, from charismatic visionaries to quiet team players. Leadership is understood in its multiple dimensions, with leaders and followers interchanging roles as the situation demands.

Discovering Diversity Workshop/Program: Our increasingly diverse society is reflected in growing workforce diversity. Leading organizations acknowledge that working successfully with others who don't share the same background, beliefs, or traditions is a top priority in today's workplace. Employees need help in assessing their behavior toward people who are different from themselves. And they must understand the benefits of changing negative attitudes and resistance into appreciation and cooperation.

Employees — Your most important customers: Imagine! You are finally in the management position you always wanted. You do a great deal of business with your customers and you oversee many people. Who is your most important customer? If you really think about it…it’s your employees! They are your front line people. They make the first impression, they make the great sales, they handle the difficult customers with style and finesse, and above all they enjoy what they do! What does that translate to? It means increased sales, increased profits, and happier customers who refer their colleagues and then buy more from you! Now consider this: Your employees don’t feel heard, and they don’t have fun on the job. They and their co-workers are cranky and in turn they are cranky to the customers! Which scenario would you prefer? When you DARE TO CARE about your employees, you are rewarded when they care about your customers! Spend some quality time with us so we can assist you in spending quality time with your people. Together we can create an environment where personal and professional growth is supported and nurtured.

I'm Stuck, You're Stuck: Break Through to Better Work Relationships and Results by Discovering Your DiSC® Behavioral Style: Do you sometimes feel stuck during your workday? Are you partnered with someone who is difficult to work with, no matter how hard you try? Are you left dealing with frustration, stress, or anger? In these types of situations, the answer is not to change who you are — that's tough to do. The solution is to learn to see situations in new ways and to discover new options for relating to others.

Innovate With C.A.R.E. Workshop/Program: Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process. As organizations rely more and more on teams to innovate, problem solve, produce, and compete at the speed of change, clearly understanding and capitalizing on individual approaches to group processes is the bottom line on creating high performance teams.

Management Development Process™: This comprehensive approach specializes in working with senior management teams in the areas of team building, leadership development, innovation, values clarification, and the use of surveys and other diagnostic tools to improve organizational performance.

Managing Work Expectations — Transforming Attitudes: Work expectations are those things people consider likely to happen in their job situation, either now or in the future. Whether spoken or unspoken, met or unmet, expectations have a powerful impact on our thoughts, feelings, and behaviors, and play a key role in driving our attitudes. Research shows that people who have clearly defined, well-communicated expectations find more satisfaction and success in their work than people whose expectations go unspoken or unrealized. And companies that employ satisfied, successful people reap the rewards of increased productivity and reduced turnover.

Personal Learning Workshop/Program: To be successful in today's dynamic, information-intensive world, organizations know they must encourage and support effective, lifelong learning at all levels of the organization. The Personal Learning Insights® program is the reliable, easy-to-use learning strategy you've been looking for. It's designed to help people identify their personal approach, communicate their learning needs, and access more effective learning resources. The results? Enthusiastic learners who are able to more quickly develop new capacities, discover new ways of thinking, and achieve new levels of innovative performance.

Personal Listening Workshop/Program: Good communication is one of the most valued skills in the workplace. And effective listening is crucial to communicating productively inside the organization and meeting the competitive challenges outside the organization. The Personal Listening® program helps people become active, purposeful listeners in a wide variety of situations for more productive communication.

Selling With Style — Using Behavioral Profiling to Increase Sales: Have you ever wondered how to start building rapport with a new prospect? Ever thought of what presentation style your client will respond to? Do you start sweating when it is time to close a call? Knowing your personal behavioral style and your client’s style will lend a hand when you are deciding on your best approach. Should you be direct? Should you be entertaining? Do you need data and statistics to back you up? Our workshop will immediately give you the tools to make these judgment calls in a snap and increase client receptivity throughout the entire sales process.

Team Development Process™: This comprehensive program specializes in working with senior management teams in the areas of team building, leadership development, innovation, values clarification, and the use of surveys and other diagnostic tools to improve organizational performance.

Time Mastery Workshop/Program: Setting priorities and managing time effectively is basic to managing individual and organizational performance. The pressure to find innovative ways to achieve goals, pay attention to the competition, respond quickly to customer needs, and enjoy life outside of work is even more intense in today's less structured, information-driven workplace. Meeting the daily challenge of managing professional and personal responsibilities requires a learning strategy designed to meet individual needs.

Transition — The Personal Path: Through Change Based on the groundbreaking work of William Bridges, Transition — The Personal Path Through Change is an interactive learning guide that provides people with a self-directed process for dealing with change. Designed around Bridges' 3-phase transition model of endings, the neutral zone, and new beginnings, this interactive workbook provides a road map to guide people from resistance to acceptance to action.

Training Resources and Train the Trainer Programs

Our experience has led us to understand that there is no greater way to integrate learning than to train your peers. We believe in empowering others to learn as well as to lead. Regardless of which hat you choose to wear, we can assist you in making the choice. Once we have decided on a targeted program together, we can deliver it…together. Feel free to watch us facilitate a program and then assist you in delivering that program to future groups. If you are a well- seasoned facilitator, feel free to shine on your own! Just request the materials you need and we’ll be happy to deliver them to you! With Fireweed, not only will you have a forest of programs to choose from, but also all the seeds needed to continue planting your corporate education.

Please contact us today to learn more about us, our programs, and how our team can add immeasurable value to your company. If online forms are to your liking please click here. You can also contact us by phone at (866) 289-9870 or (403) 289-9780, or e-Mail at info@fireweed.com.